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We aim to dispatch all orders next Business Day. If you are experiencing any delays longer then this time period please email us at customercare@betts.com.au for more information on your order. Please remember to include your order number in your email, to assist in a speedy response.
This will depend on where you live - for a full list of delivery time frames simply visit our Shipping page.
On the day of dispatch, we will send you a Confirmation of Dispatch email. Within this email you will also receive your tracking ID. Simply head to the Australia Post Website and enter the tracking ID and you will be able to follow your orders progress right up to your front door! If you do not receive the Confirmation of Dispatch email or your tracking ID please contact us with your full name and order details.
No. Please choose carefully, as once the order is placed it progresses to the next stage of the process and is difficult to intervene, especially in times of high volume sales. Should you have entered the incorrect address, experienced technical issues, or forgotten to redeem a promotional code please send us a message as soon as possible and we will endeavour to fix it for you.
For items purchased online simply visit our Returns page and follow the 5 easy steps to sending your items back.Please note: you do not need to submit a refund request through your account.
We aim to provide all Betts customers with products of the highest standard and quality. If you have received an item that has a fault, it will need to be assessed by a Store Manager.We recommend that you either take the productinto your nearest store, or alternatively send the item back for assessment at our Distribution Centre.For information on how to post your shoes back to us, head to ourReturns page.Once assessed, we will be able to help resolve the issue quickly and advise you of the next steps. Please note that we cannot guarantee a refund or exchange for any items until they have been assessed either in-store or by our Distribution Centre team.Refunds generally exclude shipping cost. If our quality control team missed a manufacturing fault on your new shoes or if we can't provide the shoe you ordered, we will gladly provide you with a full refund (incl. shipping) or free exchange. The shipping cost will not be refunded on change of mind returns.
You’re welcome to send the shoes back to us for a refund, or we are happy to swap the item over as an exchange (for registered customers only).To return the shoes to our online store, we have a quick and easy returns system – all information is at ourReturns page.We are also happy to exchange the shoes in-store; please bring them back to your nearest store to exchange (Please Note: Stores are unable to provide a refund for items bought online).
Yes, you certainly can! We offer returns and exchanges on both full priced and sale items when they are returned using our online system (excluding shoe care products). Please note that stores do not offer refunds for change of mind. You can however exchange for a different item, size or colour.
No. Stores do not offer refunds for change of mind; however you can exchange your purchase for another item or use our online returns system and post your order back to us for a refund.
When you visit your shopping cart you will be given the opportunity to apply any discount voucher codes you may have. Simply type the code into the text box on the Shopping Cart page.Please note this is the step prior to entering your payment details. We are unable to add your promotional code to your order once you have finalised your purchase.
The majority of our discounts apply online and in-store, however we do at times have online exclusive promotions that cannot be used in-store. Our terms and conditions will state where you can use the discount.
Unless specified in the promotional terms and conditions, only one promotional code can be applied per order.
No. Gift vouchers are currently only redeemable in store and cannot be used for online purchases.
No. Credit notes are currently only redeemable in store and cannot be used for any online purchases.
We accept VISA, MasterCard, American Express or PayPal as payment methods in our online store.
Yes, we do ship to PO Box addresses!
We currently ship internationally to New Zealand, The United States of America and Singapore. If you are interested in buying from another country, please contact our customer care team.
Simply visit our Sizing Guide and it will give you all the information you need.
It is possible that one of our retail stores may have the size you are after. Please use our Store Locator to find your closest store and their contact details so you can contact the store directly.
