SHIPPING

Shipping Update

We know there's no better way to finish the year than with a new pair of shoes. Please note that our warehouse team, who have been working so hard this year to ensure everyone receives their orders as quickly as possible, are enjoying public holidays over Christmas Day and Boxing Day, the 25th and 26th of December, so that they can recharge and enjoy some downtime. They will be back picking and packing your online orders from Friday 27th December, and will be working over the weekend to get your orders out as soon as they can. We apologize for any inconveniences and small delays caused by the public holidays, and thank you for your patience and understanding. As always, if you have any concerns regards your orders, please reach out to our customer care team.

Standard Shipping Policy

All orders will be dispatched within 1-2 business days of ordering. Like so many other businesses we rely on delivery networks, who are working as fast as they can to get your new shoes to you as quickly as possible. 

If you have ordered a pre-order style, your order cannot be dispatched until the pre-order stock arrives. Please check the estimated date of delivery in the product description for more details. 

If you have any questions, concerns or require any assistance, please contact our Customer Service team.

HOW TO TRACK MY PARCEL?
You will receive a tracking number in your dispatch notification email. All parcels are sent using Australia Post. To track your item go to - auspost.com.au/track/

You can also track your parcel using the Shop App. Download that here - https://shop.app/download 

If your parcel hasn't arrived within the estimated time period, we recommend contacting Australia Post or checking the Australia Post website or the Shop App to see if delivery of your parcel has been attempted.

If you need help locating your parcel, please contact our Customer Service team.

DO I NEED TO SIGN FOR MY PARCEL?

No. Australia Post automatically Safe Drop parcels if the delivery person finds a suitable place at the delivery address where they can safely leave your parcel if it doesn’t fit in your mailbox or if you’re not at home to receive it. If the delivery person deems it unsuitable to Safe Drop, a delivery note will be left at the address and the parcel will be sent to your local post office for collection.

INFORMATION FOR INTERNATIONAL CUSTOMERS

- Some International orders may incur a customs or import duty charge.
- These charges will need to be paid by you on delivery of your order – we are unable to pay these charges on your behalf.
- We are unable to mark International orders as a gift even if that is how the order is intended.